Shopper FAQs

General/Account

How do I reset my password?

Forgot your password? No problem, just visit here to reset it.

How do I contact Shoplandia?

If you have a question about Shoplandia, it is best to browse our FAQs first. If you have a more specific or order-related question, email us.

Is Shoplandia available in the App Store?

It is on our roadmap! At this moment, Shoplandia is only available for sellers on the iOS App Store. An Android seller app and shopper apps for both platforms are coming soon.

Shipping

How long will it take for my product to be delivered?

Each seller is different. They set the processing time it takes to ship the order on a per product basis. If the seller has not shipped by the estimated ship date, please reach out to them, then consider opening a case.

Returns

What is Shoplandia’s return policy?

Processing returns is up to each individual seller. The shopper can request a return and it is left to the seller’s discretion to grant or deny the return.

What happens if my item is not as described?

We ask that shoppers and sellers try to work disputes out amongst themselves. If the two sides cannot reach an agreement, they may escalate by Opening a case which will alert a Shoplandia representative to assess the case and make a ruling.

What happens when I open a case?

Opening a case will alert a Shoplandia representative to assess the case and make a ruling. It is important to write clear messages when conversing with the shopper as that information will be used to make a decision.